AI Simulation & Talent Readiness

AI-driven simulation and assessment used to hire better, ramp faster, and validate readiness before agents touch real customers or patients.

Eliminate:

  • Long ramp times for new hires

  • Inconsistent readiness at go-live

  • Hiring people who “interview well” but fail in production

  • High early attrition (first 90 days)

What’s included:

  • Scenario-based simulations (calls, chats, role-plays)

  • Pre-hire and post-hire readiness scoring

  • Risk-based scenario design (high-impact interactions)

  • Performance baselines by role and queue

Outcomes:

  • ↓ ramp time by 20–40%

  • ↓ early attrition

  • ↑ confidence and consistency at go-live